My name is Ligia and I decided to apply to the Digital Customer Care training mostly because I had always worked in the retail industry and as I got older I knew it was about time for me to start looking to build a meaningful career. I was lacking the experience to move on and be accepted in an office/corporate environment and this training was a perfect chance for me to receive the help I needed.This help came in many ways through the program but confidence was by far the most important thing NPower Canada gave me.
The staff assisted in building my perfect resume & cover letter, performing mock interviews to get me prepared, trained me for the specific digital customer service environment and gave me tools and best practices to organize my steps towards my employment goals.The training also provided me the opportunity to learn Excel and become certified, an opportunity which has been such a valuable experience to add to my resume as employers will look for this kind of proficiency.
Even though we were in a learning environment, we also had the chance to have fun while building relationships and life skills through different kinds of activities and sports, which MLSE LaunchPad supports with. Overall I see NPower Canada as a game changer in my life, not only because I received the push I needed to start building a new career but it also opened my eyes for new opportunities in general. I appreciate how much this organization cares and supports youth like me and I would like to recommend the same for any youth that are feeling stuck or do not know where to start to develop their skills to obtain meaningful employment.